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On behalf of our customer – a global Pharmaceutical Company - we are looking for a Customer Service Partner. The Company is establishing a Nordic subsidiary and you will be a significant part in the development of the company.
You will be located at the Swedish Headquarters in Solna, Stockholm.
You will act as both an advocate for the Company´s products and a champion for their customers, primarily wholesalers and pharmacies but could also be KOLs and other stakeholders. On a daily basis, you will be liaising with these customers and advising them accordingly regarding products, marketing materials and general queries. You will process orders via SAP and will take ownership and responsibility to ensure the best possible customer experience. You will liaise closely with field-based staff and will develop relationships to the extent that you are an essential component of the greater sales team.
The role will include the following elements and requirements:
-As a Wholesale Representative (according to AMG § 52a or respective Swedish regulation), the job holder exercises the associated rights and duties.
-Professional and effective handling and execution of customer orders, enquiries, requests and complaints in both a timely and professional manner whilst at all times being compliant with company and industry guidelines.
-Developing, maintaining and demonstrating high standards of customer, product, pricing, SAP and Veeva (CRM) knowledge. The successful candidate will gain a deep understanding of the Companies' systems and product portfolio through internal training.
-Handling customer complaints by investigating problems, data entry, developing solutions, preparing reports and making recommendations to management. Ensure any related adverse events / incidents are documented and reported to the medical team within 24hours of receipt of complaint.
-Developing and maintaining effective working relationships with line manager, field staff, customers and other key stakeholders.
-Evaluating and identifying opportunities to drive process improvements that positively impact the customer experience, and which leverage the functionality of the SAP and Veeva (CRM) systems.
-Understanding and identifying potential issues and solutions and communicating accordingly to internal and external customers in an expedited manner.
Reporting to the Finance Manager
COMPETENCE REQUIREMENT AND ABILITIES
-Completed commercial training or studies in the field of Logistics or Economics
-Previous Customer Service or Customer Facing Sales experience
-Proofed experience as wholesale representative
-Preferably experienced in working with SAP/Veeva
-Abilityto focus on customer needs ensuring compliance with company and regulatory procedures.
-Ability to work under pressure whilst maintaining a high level of accuracy and attention to detail.
-High grade verbal and written communication skills.
-Arelentless attention to detail, coupled with an attitude of ownership & responsibility.
-Excellent organisational and multi-tasking skills.
-Ability to work effectively both in a team and independently.
-Friendly, professional and high energy approach to work with a ‘can do’ attitude.
Anders Larsson, Partner, +46 73 203 46 91, firstname.lastname@example.org
Adina Lekberg Salamon, Senior Researcher, +46 73 974 43 34, email@example.com
We meet candidates on an ongoing basis, so if you are interested in the position we look forward to receiving your application as soon as possible.